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TERMS & CONDITIONS —
Online Shipping & Return Policy
Utah State Tax Policy
Website Shipping and Return Policy —
Champion Fitness USA strives to provide the best service possible but sometimes the unavoidable happens. If your product has arrived at your home and has a service issue or is damaged from shipping, we will work hand in hand with you to find a quick solution. If you have any questions, issues or concerns, contact our customer service department immediately and we will work quickly to resolve the problem.
We will make your experience easy
Before, during, and after your purchase from Champion Fitness USA, you will have the luxury of working directly with a personal fitness consultant. Your consultant will help you select the best equipment, help you track your order and assist you over the phone with installation procedures. You will be given a direct cell phone number to your dedicated consultant and have access to them at any time, even before and after store hours. To aid you in the set-up of your equipment, we have many service/installation contacts available nationwide. So, depending on your geographical location we may be able to help you arrange in-home installation with a service provider in your area. We will provide several companies that offer this type of service and allow you to work directly with them to set up an appointment (White glove service fees will apply and are between you the service provider).
Additional shipping charges will apply to residents outside of the 48 contiguous states. We do provide shipping anywhere to the entire world and we be able to provide quick and easy freight quotes. In rare situations, some areas may be considered undeliverable or have additional shipping charges. Call us for custom shipping quotes. Please also be aware that “free shipping” is curbside drop off only. Also, for larger orders, your delivery address must be accessible by a semi-trailer truck. For larger equipment, we recommend that you purchase lift gate service; this is a hydraulic lift that will lower the equipment to the ground. When the freight company contacts you regarding your ship date, this is the time to request a truck with a lift gate. The freight company will quote their lift gate service price and make payment arrangements with you.
Once you have made your purchase
After you have made your selection, Champion Fitness USA will verify all online orders by calling you and re-confirming your selection as well as answer any further questions you may have. We will then give you an estimated time of arrival for your order. Shortly after that, we will receive a tracking number for your order. We will then email you the updated information, providing you with the actual tracking number and all other pertinent information.
While your order is on the road
You will receive a call from the designated freight company to set up a delivery time. At that point they will coordinate a date and time window for the drop off. Please be aware that there is usually an unavoidable, several hour time window provided to you by the freight company. This is an extremely important appointment to keep because the freight company has technically done their job by driving the freight to your house. If this appointment is missed, the designated freight company will charge you a “Re-Delivery fee” which will not be covered by Champion Fitness USA.
Once your order arrives at the designated delivery address
IMPORTANT: Before you sign for your order, please inspect your shipment carefully. If you notice considerable damage to the box or contents you should refuse the items and the designated freight company will send the products back to us. Example- of damage would be lost of contents out of box, badly torn from end to end or extremely smashed would be some things to look for. Otherwise, if you notice slight damage to the box, or missing/short items please ask the driver to note it on the freight bill. Remember, once you sign for your order, Title of Goods passes to you, the purchaser. Once you sign for your order, even if the product inside the box seems ok, it is still better to report any damage on the freight bill. This way, if there is “concealed damage” which you discover after your order has been opened; it will be easier to make a freight claim. Now don’t worry, even if the box seems ok, but you find there is an issue with the product you will still be covered for it. If you do discover that there is concealed damage to your order, call your personal consultant within two (2) business days of receipt of merchandise and we will work together to rectify the situation. Champion Fitness USA will always use the best and most reliable common freight carriers available to us and we go to great lengths to protect your merchandise.
Damaged or Defective Goods
To qualify for the refund of your order, do not accept your order, refuse the damaged goods and the shipper will send the damaged goods back to us. Champion Fitness USA. will resolve this with the freight company. We will then reship your order to you with no additional charges. It is very likely that we can just simply mail you a new part to resolve the problem. So please look over the box and make sure that it is Damage, otherwise we will be able to fix it under warranty quick and simple. We will work together with you to find an acceptable resolution.
Web Site Return Policy
To qualify for a refund, products purchased from Champion Fitness USA must be returned in their original condition and packaging including all accessories, owners manuals, and unregistered blank warranty cards- this is key. All shipping fees and return shipping fees, including delivery/installation fees are non refundable. All fees associated with returned products will be deducted from the original invoice amount including a 15% restocking fee. You must contact us by email with all your information and product information and we will contact you within 2 business days with your return information and procedures. Items not returned in their original condition, original factory packaging or return orders that are missing items will be subject to a 25% restocking fee. The reason for this is if we receive an item back and it is not in its original factory condition, we have to sell these products as “used” items to future clients. This is not meant to be an inconvenience to you; we will simply not misrepresent an item that is no longer considered “brand new”. We will always honor ethical business practices.
Purchases made through our local Champion Fitness USA stores
If you have made a purchase through any of our local Champion Fitness USA stores and you have used our Champion Fitness Local Delivery Service, your return policy is different than if you purchased a product through our website. Things like re-packaging your product is no longer necessary. To qualify for a refund, please have all owners’ manuals, unfilled out warranty cards and all accessories available at the time of your pick up or drop off. Original delivery fees and pickup fees are excluded from your refund amount; in addition a 15% restocking fee will be taken out of original. Also, we employ our own delivery and service crews; we do not outsource and are unwilling to compromise our service quality. If you have decided to return your order, we still have to pay our delivery crews for the work they are doing. If you have paid by credit card (debit cards included), or financed your purchase through GE Money Finance, we will deduct a 4% credit card processing fee/ finance fee from your refund. Unfortunately, we do not receive a refund from our credit card or finance companies for their original processing fees. Payments by cash, check, or money orders will not be subject to any credit/finance processing fees.
Utah Sales Tax
If an order is delivered / shipped within the state of Utah, the law requires that a local sales tax must be added to the order total. This may very depending on what county your Champion Fitness USA store in located in. If you have resale or tax exempt status, please make your order by Phone, Fax or E-Mail, since we do not have this option available on our web site as of this time. This tax is not a VAT, and cannot be recovered by non-USA visitors when returning home.
Champion Fitness USA does not collect sales tax for orders shipped outside of the state of Utah.
It is the goal of ChampionFitnessUSA.com to provide every visitor with the advantages associated with Internet use. As such, we strive to create an interactive experience that is personalized to each of our visitors. To that end, this site may use Personally Identifiable Information, such as your name, your email and street addresses, and your telephone number. This information is never sold, traded, or rented to any third parties that you have not authorized.
The exact method we use to gather and keep your information depends on the area of the site you visit and the activities and services with which you take part. If you decide to purchase products on the site, for example, we will ask you to provide us with your contact information. We also ask for this information if you wish to participate in site promotions, contests or sweepstakes.
What is done with Your Information:
The information we collect is intended to help improve your experience as you visit our site by providing you with content and advertisements that are individualized to your unique needs. At the same time, Champion Fitness USA puts a high priority on your privacy and never shares the information gathered.
Much of the information we collect is called Aggregated Information, which means it is general data about those that visit our site. None of this information can identify you personally. Yet, we can use it in many ways in order to improve our site. For example, we can determine which pages are visited the most often or which features we offer seem to be most inviting to our visitors. This Aggregated Information may be shared with our business partners and advertisers so we can determine how to best target your interests. Still, none of your personal information is shared and we never pass on your email address, or any other contact information, to others.
Any personal information that we gather when you complete one of our online forms is used simply to communicate with you about site offerings and other important information, such as our Terms of Service. It may also be used to help us troubleshoot problems with the site, to perform routine site administration tasks, to administer contests and sweepstakes, and to process e-commerce transactions.
Certain third party organizations, such as those that provide technical support to our site, may have access to your information. In addition, we may partner, merge, or sell the company to another company. In this case, your information may be shared as it is among the assets associated with the site. We do, however, only use your information as permitted by law. As such, your information may be shared if we are court ordered to provide site information or if we are otherwise required by law to disclose information about site visitors. This includes assisting in the enforcement of laws. We are under no obligation to provide you with notification if we share your information as required by law.
Our Relationship with Linked Sites, Affiliate Sites, and Advertisements:
All linked sites, affiliate sites, and advertisement partners are expected to respect the rights of Champion Fitness USA members and visitors. These parties, however, are responsible for maintaining and enforcing their own privacy policies. In addition, they may engage in their own forms of data collection. When visiting Champion Fitness USA, you may click on a link or otherwise view content created by one of our third party affiliates or partners. In addition, you may be invited to access Web sites, information, features, sweepstakes, or contests that are offered by third parties. In these cases, you are responsible for checking the privacy policies of the third parties to ensure you agree to the terms.
When used on our site, our affiliates and partners may utilize technology such as cookies in order to identify the preferences of our visitors or to gain information about them. This includes technology allowing the third party to determine whether or not you have already viewed a particular advertisement. Champion Fitness USA is not responsible, nor do we control, the technology used by these third parties. In addition, we are not responsible for monitoring the information that is collected or how it is used by third party associates.
Any information that you voluntarily disclose in chat areas or on message boards is also viewable by the public. As such, it may be collected by third parties without the knowledge of Champion Fitness USA. Champion Fitness USA cannot control this collection of information and is not responsible for how it is used. As a result of information being collected from these public forums, you may receive unsolicited messages from third parties.
Protection of Children:
Champion Fitness USA believes strongly in keeping children safe. To this end, we never purposefully collect, nor try to collect, Personally Identifiable Information from or about children who are under the age of 13 unless permitted by law. If we learn that a child under the age of 13 has violated this policy, we delete the information immediately. In addition, we encourage all visitors and members to inform us if they believe someone under the age of 13 has provided information to the site by contacting us.
Governing Law Information:
This policy and site are governed by Utah State law. Any disputes that develop under this Policy will first be addressed with a mediator that is mutually agreed upon. Any costs incurred by this process will be shared equally by Champion Fitness USA and the person claiming the dispute.
If we are unable to resolve the problem with a mediator, Champion Fitness USA agrees to submit the case to binding arbitration and to adhere to the rules established by the American Arbitration Association. Any judgment rendered is to be made by a court with the proper jurisdiction.
The statements within this policy are non-contractual and do not provide legal rights to either party involved.